Manufacturer’s Lifetime Warranty Against Defects:

To the end user (customer), Smarter Water warrants that all “covered items,” including its fittings, Smart Soft media, tanks, housings, bypasses, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service, and use.

The above warranties will not cover defects or damage arising from:

  • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
  • Accidents or defects caused by acts of God, such as fire, freezing, lightning strikes, and power outages.
  • Failure to adhere to the manufacturer’s instructions during transportation, installation, and use.

Conditions of Privately Owned Well Water (water sourced from the personal well of a homeowner):

  • Absence of hydrogen sulfide characterized by the presence of sulfur gas/rotten egg smell.
  • The water should be free of oils. The presence of oils will coat the media, reducing its performance and efficiency.
  • Levels of copper exceeding 1.30 mg/L are considered high and unacceptable.
  • Presence of iron and/or manganese in the water will cause the media to become oxidized.
  • Warranty coverage for Well Systems, in general, shall be as specified in the corresponding quote. Due to the highly engineered nature of these systems, which are designed for specific treatments, the warranty terms will be tailored accordingly.

In the event that any of these conditions exist, pre-treatment is highly recommended before using the system. Kindly get in touch with customer support services at 1-(813) 929-8149 for your pre-treatment needs.

Smarter Water Whole House Water Filter System:

Manufacturer’s Lifetime Warranty Against Defects on All Covered Items

To the end user (customer), Smarter Water warrants that its fittings, Smart Soft media, tanks, housings, bypasses, valves, and in/out heads shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service, and use.

The above warranties will not cover defects or damage arising from:

  • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
  • Accidents or defects caused by acts of God, such as fire, freezing, lightning strikes, and power outages.
  • Failure to adhere to the manufacturer’s instructions during transportation, installation, and use.

Smarter Water branded products Guarantee of Performance

Smarter Water assures its customers that the Catalytic Coconut Carbon exclusive to Smarter Water two tank system can reduce chlorine and chloramine levels below minimum detection levels (MDL). This guaranteed performance is for 10 years or 1 million gallons, whichever comes first.

Regular maintenance of the water system is a condition for the performance guarantee. It is explicitly required that Smarter Water service technicians perform system maintenance every 4 years from the date of purchase. The maintenance fee is a nominal charge and will be determined at the time of scheduling by Smarter Water. Smarter Water service technicians will perform this regular service to check tanks, control valves, conduct flushing, and replace seals necessary to maintain the system against normal wear and tear.

Smarter Branded Product Warranties:

Lifetime Warranty on All Smarter Water Branded Products

To the end user (customer), Smarter Water warrants that all “covered items,” including its fittings, Smart Soft media, tanks, housings, bypasses, valves, and in/out heads, shall be free of any defects in material and workmanship throughout the lifespan of the system under normal application, service, and use.

Limited Warranty for a Period of 10 Years

To the end user (customer), Smarter Water warrants that the following covered items—retention tanks and mineral tanks—shall be free of any defects in material and workmanship for a period of 10 years under normal application, service, and use.

Limited Warranty for a Period of 5 Years

To the end user (customer), Smarter Water warrants that its solid-state electronic heads shall be free of any defects in material and workmanship for a period of 5 years under normal application, service, and use.

Limitations and Responsibilities:

1. Excluded Systems Terms and Conditions:

  • Under-Sink Reverse Osmosis Filter Systems are expressly excluded from lifetime warranty and subject to a 1-year parts and labor warranty .
  • Single tank conditioners with a 0.5 Cubic Foot of Catalytic Carbon is excluded from performance requirements. This system is designed to be a economical alternative to a two tank system but depending on high variability of municipal Chlorine or Chloramine levels that maybe too much for the 0.5 Cubic Foot to remove an reduce chlorine and chloramine levels below minimum detection levels (MDL).
  • Well systems, commercial systems, or systems engineered for a specific scenario is expressly exempted from this section, and warranty will be governed by as stated on the quotation / invoice.

2. Warranties will not cover defects or damage arising from:

  • Improper handling, physical damage, modifications, misapplication, negligence, and abuse.
  • Accidents or defects caused by acts of God, such as fire, freezing, lightning strikes, and power outages.
  • Failure to adhere to the manufacturer’s instructions, and required maintenance interval.

3. Improper maintenance, such as failure to replace filters or media at the appropriate time, will be judged as “neglect.” Similarly, the installation of any system on water conditions beyond the recommended specification for that particular system will render the warranty void and non-binding.

4. Only original quoted owner is entitled to warranties under the condition that the owner owns and lives in the home where the system was initially installed. The warranty will be considered void if the system is removed from the location it was initially installed.

5. Warranty begins on the date the product is delivered to the customer.

6. This warranty qualifies and represents all other warranties to the customer, whether expressed or implied. This warranty disclaims without limitation implied warranties of merchantability or fitness for a particular purpose or treatment of certain water conditions.

7. Systems purchased before July, 2024 warranty will be as stated on quote.

Limitation of Liability

8. Smarter Water liability as contained in these warranties shall not exceed the product’s cost.

9. Smarter Water will not be held liable for any loss, incidental, or consequential damages, including damages or expenses of any kind such as loss of use resulting from installation, use, inability to use the covered items, or any water treatment system the covered items are incorporated into.

10. The laws of the state of Florida govern these warranties, and they may change without notice at any point in time.